They had a video outlining how to adjust the chair. Great product and customer service! I purchased a replacement from Crandall. Special thanks to Kim and to Crandall Office Furniture on a job well done! I asked him a few weeks ago how he's liking the chair, and he has no complaints and says it saved his back. Some product numbers include a period (.). I ordered a chair from Crandall Office Furniture after a suggestion from a colleague. This team rocks! It looks like a brand new chair. Size: 27″W x 16.75″D x 41″H An iconic task chair, the Aeron … Chair came promptly, well-packed, and was easy to assemble in less than 20 minutes including unpacking. Instructions were easy to follow and no tools needed. Especially when you realize that the chair has been rebuilt with many new parts. Steelcase leap v2 looks brand new. We’re Experiencing Delays. There were instructions provided for assembly. QA lacking?Repeated attempts to remove the seat to replace the slide failed.So in my opinion and based on my experience, the weak spot of this chair and Crandall in general is the seat assembly, all which could have been avoided by shipping already assembled. I did a lot of researching prior to purchasing from Crandall. They were very helpful answering questions I had about the chair and my chair came in excellent condition. Why do companies never include QR codes and videos now days? After the easy to follow setup, I'm loving my new chair. It arrived on time, as agreed. It was exactly what I ordered, and more importantly, exactly what I needed to be productive while working from home. I bought a refurbished Steelcase Amia chair. Highly recommend if you don't want to spend the $$$ on a brand new Steelcase. We are a trusted provider of parts for the Aeron ® chair made by Herman Miller ®. Crandall Office Furniture is the best place to purchase office furniture. Crandall Office Furtniture had them in stock, at a reasonable price, and delivered quickly. These fit me perfectly. From start to finish - great product and excellent support/instructions. I ordered one and then waited. I ordered my remanufactured Steel Case Leap V2 chair on July 5, 2020 and the chair arrived on July 10th!! Absolutely the best service and Customer Care! The chairs arrived quickly, they were easy to put together (with paper instructions and a video! Save my name, email, and website in this browser for the next time I comment. The assembly went well until trying to attach the seat. I came from a cheaper Staples chair which got the job done, but had its fair share of issues. Ended up going with Crandall for a Steelcase Leap.Their customer service was excellent as I have recently moved and they called me immediately to ensure that the difference in shipping and billing address was legitimate. Very responsive to all questions sent ("we reply immediately" is not an exaggeration, even when I was submitting questions during holiday hours! Fast processing/shipping and the chair was very easy to put together. The chair arrived and I wished I bought this chair 6 months ago. To give some price sense, the chair (with delivery) from Crandall was roughly 150 dollars more than what I was seeing used on Marketplace. In the video above, we cover the instructions for how to assemble your Herman Miller Aeron Chair with PostureFit Lumbar purchased from Crandall Office Furniture. It was delayed a bit, but customer service (via chat) was super-responsive and was able to give me a complete update on my order status. They definitely will be getting our business again. Highly recommend. Fast delivery, as promised, and chair is clean and in nearly brand new condition. Very happy with the quality and condition of the refurbished chair. I watched a short video on their website and was able to replace the cylinder in less than 5 minutes. I am so happy with Crandall! Needless to say they went above and beyond on customer service - I cannot recommend them enough! Remastered for today’s work and workers, Aeron now offers smarter weight distribution and suspension through 8Z Pellicle, and adjustable PostureFit… Quick response to my questions. I spend hours at my desk and the steelcase gesture chair from Crandall's was a great purchase -- very well-made, mega adjustable, comfortable, and supports my back and neck. Thanks! Super fast shipping, great how-to video. I ordered the additional .5 inch cushion with the cinnamon vinyl rather that the fabric. 2.5-Inch Standard Carpet Caster $15.00. Highly recommended. The cylinders arrived quickly and work perfectly. Even if I could buy a brand new one for the same price, I’d still choose to buy my chair from here because it would be better for the environment. The directions were pretty clear and they even provided a youtube video with step by step instructions to assist. But, I have to say this vinyl has a great life span and warranty and will last a life time. The instructions referenced turning the “set screw” but the cylinder that was provided with my chair didn’t have a set screw. Shipping and tracking info was detailed and accurate. Came the same day my company told me I’d be permanently working from home, so it’s going to get lots of use. I read about this company online and people seemed to be happy with the service, so i took a chance as I didn't want to spend a lot of money to replace my old office chair that just wasn't comfortable. 10/10 Absolutely love my new-to-me Steelcase Gesture chair! Aeron is durable for a long life and carries Herman Miller’s comprehensive 12-year, 3-shift warranty. The chair arrived with a broken piece which I'm sure was damaged in shipping. It was shipped quickly and looks brand new. Aeron® Posturefit Installation AE905A AE905B AE905C Y How to assemble to your chair Parts Included Posturefit Mechanism Control Mechanism (1) Screw (1) Applique (1) Wishbone / Postural … Ordered parts for my Steelcase chair - shipped super fast and worked perfectly. Thanks for all the help! AeronShop.com deals only in original Herman Miller Chairs and spare parts. (I really hate boring colors, and I just won't buy black furniture at all.) Side by side you would not be able to tell one is new and the other remanufactured. Great chair and outstanding service. They did a great job with the re-manufacturing process and I will definitely be buying from them again if offered by Crandall. Good service and fast delivery. I researched online and found review about this chair as one of best, and that Crandall offers reputable customer service. USE CODE DEC20 AT CHECKOUT.. They were quick to resolve my problem. At Herman Miller, we work for a better world around you. The replacement chair arrived a week later, this one was much cleaner but just as, if not more, scratched than the first chair. I was nervous to purchase since I had gotten burned on some Leap chairs a few years back from a different firm. Had a new cylinder shipped the next day, and got it all fixed. I would highly recommend them. Adjust Arm Height & Width. Amazing experience and team! The chair arrived in nearly new condition. Thanks! My chair shipped to me with an incorrect lever installed at the base. We strive every day to run our company based around our core values; customer service, innovation, sustainability, and most importantly loyalty to our employees & customers. Looks like brand new and was very easy to assemble after watching the install video. I've only had the chair for a few days but my back is already happy. It showed up quick with great instructions and the packaging was good. The twelve-year warranty is great, too. Once I notified them of the failure, Crandall shipped out a warranty replacement at their expense. I am very happy with the purchase and highly recommend this company. It did have a small scuff on one of the adjustment knobs, but otherwise it was in great condition. Great customer service! Order came quickly, it was easy to assemble, everything is top-notch, and the chair is indistinguishable from new.Totally satisfied, and I feel like I got a wonderful bargain. Shipping was fast and well packaged. Herman Miller … Shipped within the same week I ordered it. I looked around for reasonably priced Aeron chairs. Ordered a refurbished SteelCase Leap v2, with extra padding on the seat and hard floor casters. Just awesome! That's the way it should work. I got to customize it (apple green fabric, extra cushioned seat and a new gas cylinder) for very little money over the published book price and still walked away with an incredible deal. I stumbled upon Crandall and decided to purchase from them since the reviews are all positive and they're based in Michigan. These guys went out of their way to come up with a hard to find part I needed. It adapts naturally and adjusts precisely to fit people … Great experience, checked all sites that were selling the SteelCase chair I wanted, went with Crandall based on reviews and Reddit thread. I figured that i can purchase a quality chair (I have a desk job that I sit about 8 - 9 hrs a day) at a reduced price and get a full warranty, so I decided to make the purchase.The chair arrived on time, and looked brand new. OUTSTANDING! I contacted Dave last Thursday to set up an appointment for a sale that was advertised on Craigslist as "appointment only". I ordered a remanufactured office chair. I would have ordered a Steelecase Leap v2 chair long ago.I found out on March 30 that I would be working from home until at least April 30. I am extremely happy with my purchase and their online videos is really helpful in case of needing to assemble/disassembly in case of skipping an instruction (like I did). Quick delivery and good price. Also I was able to pick a custom fabric which looked better in my 2nd bedroom and a softer seat cushion. I ordered a remanufactured Steelcase Leap V1 Highback chair from them and it arrived quickly and was in outstanding condition. Parts shipped quickly, the price was fair, and everything worked just as I expected. It arrived a few days earlier than estimated. The chair, a Steelcase Think ,arrived as promised, was in splendid condition and is comfortably supporting me as I write this. Both are high quality and perfect fit for my home office. Amazing customer service. Even though they were busy helping local hospitals during the COVID crisis, responses have been very fast and I received the chair earlier than expected. Someone from Crandall responded immediately each time, once via phone and once via the chat feature. Reassembly was quick and easy, thanks to the YouTube video. Definitely the place to go! Haven't had any problems. That video belonged to Crandall, so I went with them instead and I'm glad I did! Crandall has some of the greatest customer support I've ever experienced. It included easy-to-follow reassembly instructions, and links to online videos where they reassembled the chair. I got the upgraded 75mm carpet casters and the extra foam in the seat. Thank you for your pre-sales support and excellent product at a very fair price. I am blown away, I swear this chair is brand new, seriously not a scratch to be found. callback: cb I can't emphasize how nice it was to have a company actually interested in providing great customer service. Helpful and friendly service and quality re-manufacturing. 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